Benson Yu is currently a leader of the Enterprise Customer Service Team at Baidu, Inc., where they manage a team of 33 individuals and focus on improving service processes and strategies. They previously served as the Leader of the Enterprise Customer Expert Service Team at Baidu and held technical support roles at EMC, Wicresoft, and OCBC, gaining over 10 years of experience in team management and technical support. Benson holds an MBA from the University of Canberra and bachelor's degrees in Computer Science and Technology, along with Computer Information Management from Shanghai Normal University.
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