Shayna Ponak

Shayna Ponak is an accomplished marketing and operations professional with extensive experience in e-commerce and customer relations. Currently serving as Marketing Operations Manager at Bailey Nelson since February 2019, Shayna has also held roles as Social Media and E-commerce Operations Manager and E-commerce and Social Media Coordinator within the same organization. Prior experience includes serving as Customer Relations Manager at Backdrop Fashion from October 2016 to January 2019, where responsibilities included fostering strong customer relationships to enhance sales. Shayna's early career included a role as Senior Server at The Beach House Restaurant, where duties involved employee training, restaurant operations, and customer service excellence. Additionally, Shayna worked as a Retail Shipper at Gary Gates Sales. Education includes a Bachelor of Arts in Development Economics and International Development with a minor in Management from McGill University, supplemented by study abroad at The University of Queensland. Training in customer service and team leadership has been a consistent theme throughout Shayna's career.