Imad Marjia

Imad Marjia is a seasoned IT professional currently serving as a Senior Help Desk Engineer at Bain Capital since August 2021, after previously working as an IT Support Engineer. Prior experience includes a role as Desktop Support at John Hancock Investments from August 2016 to August 2021 and a position as Shift Supervisor at Au Bon Pain from June 2014 to July 2015, where responsibilities included managing employee performance and ensuring customer satisfaction. Imad also worked as a Customer Service Agent for Swiss International Air Lines for a short duration in early 2015, handling passenger documentation and compliance with security requirements. Educational credentials include an Associate’s Degree in Psychology from Université Sidi Mohammed Ben Abdellah-Fès, completed between 2008 and 2011, and training at Year Up in 2016.