Erick Orellana is an accomplished professional with extensive experience in operations governance, process assurance, and sales management within the technology and customer service sectors. Currently serving as a CS Operations Governance Analyst at BairesDev since November 2024, Erick previously held the role of Process Assurance Specialist at BDev Ventures, where responsibilities included auditing CRM usage and ensuring data accuracy. Prior positions at BairesDev involved auditing the Sales team's ERP usage, while a tenure as Sales Operations Manager at Focus Services focused on team development and goal management. Earlier experiences include leadership in customer care at Blackhawk Network and crucial roles in customer service at SYKES, starting as a Representative and progressing to Senior Associate. Erick holds a Licenciatura in Languages with a specialization in Tourism from Universidad Don Bosco, completed in 2018.
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