Gaurav Sadana

Gaurav Sadana has an extensive work experience in the insurance and banking sectors. Gaurav is currently employed at Bajaj Allianz Life as the Senior Vice President and Head of Customer Experience and Central Retention. Prior to this role, they held the position of Vice President and Head of Customer Experience and Central Retention at the same company.

Before joining Bajaj Allianz Life, Sadana worked at Max Life Insurance Company Limited where they served as an Assistant Vice President and Chief Manager of Operations. Gaurav also held various roles such as Senior Manager of Renewals and Manager of Customer Relations, where they were responsible for leading different zones and initiatives related to policy management, lapse recovery, and customer relations.

Earlier in their career, Sadana worked at ABN AMRO BANK as a Personal Financial Consultant, focused on customer acquisition and selling financial products. Gaurav also worked at mC square financials as a Business Development Officer.

Overall, Gaurav Sadana has gained extensive experience in customer experience, central retention, operations, policy management, lapse recovery, customer relations, and financial consultancy throughout their career.

Gaurav Sadana completed the Executive Education program in Innovate to Simplify at the Indian School of Business in 2023. Additionally, they obtained a degree in Retail Management (EPRM) from BIMTECH in 2009. Gaurav also holds a Six Sigma Green Belt certification from Motorola, obtained in 2010.