Neha Verlekar

Neha Verlekar is an accomplished professional with extensive experience in customer experience and business operations within the insurance sector. Currently serving as the Head of Customer Experience & Persistency at Bajaj Allianz Life since October 2022, Neha has previously held key positions including AVP Business Operations - Customer Service at Edelweiss General Insurance Company Limited and Senior Manager Business Operations at Aditya Birla Health Insurance Company Limited. Earlier roles also include Customer Service Manager at CignaTTK Health Insurance Company Limited, Manager-Training and Quality at Andromeda Marketing Pvt. Ltd., and Lead Advisor at Hutchison 3G. Neha's expertise encompasses enhancing customer service operations, managing SLAs, implementing technology solutions, and developing comprehensive SOPs to optimize processes and improve service delivery.