Saharsh Gandhi

Saharsh Gandhi is an experienced professional currently serving as Divisional Manager for Capability Building and Customer Experience at Bajaj Auto Ltd since September 2018. With responsibilities including the development of customer experience frameworks, digital maturity strategies, and tools for lead generation, Saharsh has successfully established NPS to enhance customer experience across 800+ sales points and implemented a CRM system for over 3000 sales executives. Previous roles include Manager of Business Planning and Market Research, Consultant at Accenture, Area Sales Manager at Hero MotoCorp Ltd, and Software Engineer at Infosys. Saharsh holds an MBA in Marketing from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor's degree in Information Technology from UIT RGPV.