Shannon McKnight

Shannon McKnight has extensive work experience in various roles and companies. Currently, they serve as the Director of Workforce Management and Dialer Operations at Bakkt since 2022. Prior to that, they worked at Assurant Solutions from 2016 to 2022 as a Workforce Planning-Connected Living Command Center, where they were responsible for analyzing staffing data and ensuring appropriate staffing levels. Before that, Shannon was the Manager of Global Financial Administration at Ricoh Americas Corporation from 2014 to 2015. Shannon also worked as a Customer Care Leader at Cox Communications from 2010 to 2014 and as an Account Manager at AT&T from 2007 to 2010.

Shannon McKnight completed their education in a chronological manner. They started at Southern University and A&M College in Baton Rouge from 2004 to 2008, where they studied Accounting. Following this, Shannon attended Louisiana State University from 2020 to 2022, specializing in Industrial and Organizational Psychology but did not obtain a degree. In 2022, Shannon enrolled again at Louisiana State University and pursued a Master of Business Administration (MBA) with a focus on Business Administration and Management, which they are expected to complete in 2023.

Additionally, Shannon has obtained two certifications: Lean Six Sigma White Belt from the Management & Strategy Institute and Project Management, also from the same institution. The specific months and years when these certifications were obtained are not provided.