Mark Weir

Mark Weir is an experienced IT professional currently functioning as a Second Line Software Support Analyst at Balfour Beatty plc since September 2014. In this role, Mark has provided support for various applications, including the Autodesk suite and Oracle Primavera, and implemented a proactive monitoring process to ensure application functionality. Prior experience includes roles as an Incident Manager and Service Desk Analyst at Capita IT Services, where Mark engaged in high-severity incident resolution and first-line technical support for NHS clients. Mark's background also includes working as a Tier Two Service Desk Analyst at 2e2, and a Service Desk Knowledge and Problem Analyst at British Airways. Mark holds a 2:1 degree in Computing Science: Software Engineering from Newcastle University and A-levels in Computing from Durham Sixth Form Centre.