Bogdan Hristov

Bogdan Hristov is an experienced IT professional currently serving as an ITSM Process Specialist at Baloise since April 2024, focusing on designing and developing IT Service Management processes, analysis of service quality, and automation of business processes. Prior experience includes various roles at Roche from November 2013 to May 2024, where responsibilities encompassed managing delivery services, applying Agile and DevOps practices, overseeing RPA capabilities, and ensuring service delivery in line with ITIL core processes. Earlier roles at Hewlett Packard Enterprise involved global release management, change management, and quality assurance, demonstrating a strong background in IT operations and process optimization. Bogdan holds a Master’s degree from Ludwig-Maximilians-Universität München, completed in 2007.