Danielle Smith

Danielle Smith is an accomplished professional with extensive experience in the energy industry, currently serving as the Director of Customer Care at Baltimore Gas and Electric since March 2014. In this role, Danielle leads and engages a team of project managers focused on gas and electric distribution projects. Previous positions at Baltimore Gas and Electric include Director of Field & Meter Services, Key Manager for Project Management, and Manager of Resource Workload Management, where Danielle oversaw utility work in the N/E region and managed the BGE/Baltimore City Conduit System Partnership. Earlier career roles include Manager of Customer Experience Assurance at Exelon, Supervisor of Design Services at Constellation Energy, and positions as a Senior Engineer and Engineer at Baltimore Gas and Electric. Danielle holds a Master of Business Administration from Morgan State University and a Bachelor of Science in Industrial Engineering from the same institution. Additionally, Danielle is involved in Leadership Howard County since 2017, following education at Baltimore Polytechnic Institute.