Marcus Walker

Director Customer Financial Operations at Baltimore Gas and Electric

Marcus Walker has a diverse work experience, primarily focused in the energy industry. Marcus started their career at Constellation as a System Analyst from February 2007 to December 2010. Marcus then joined Baltimore Gas & Electric as a Business Analyst from December 2010 to July 2012, followed by a role as Product Manager from July 2012 to September 2014. Marcus continued their career at Baltimore Gas & Electric, taking on the role of Senior Business Analyst from September 2014 to August 2017, and later became the Manager of the Customer Contact Center from August 2017 to June 2019. Moving on, Marcus joined Exelon as the Business Lead for CIS Transformation from June 2019 to February 2021, where they successfully led a significant software implementation project. Currently, they are the Director of Customer Care at Baltimore Gas and Electric, a position they have held since February 2021.

Marcus Walker earned a Bachelor of Business Administration - BBA degree in Management Information Systems from Morgan State University, where they attended from 2000 to 2004. Marcus later pursued a Master of Business Administration (MBA) in Business Administration and Management, General from the University of Maryland Global Campus, completing their studies from 2010 to 2013. Prior to their undergraduate studies, Marcus attended Mount Saint Joseph High School from 1996 to 1999.

Links

Previous companies

Constellation logo
Exelon logo

Timeline

  • Director Customer Financial Operations

    January, 2024 - present

  • Director Of Customer Care

    February, 2021

  • Manager Customer Contact Center

    August, 2017

  • Senior Business Analyst

    September, 2014

  • Product Manager

    July, 2012

  • Business Analyst

    December, 2010