Carolina Barrientos Lagos

Carolina Barrientos Lagos has over two decades of experience in customer service and operations management within the financial sector. Currently serving as Jefe de Experiencia y Servicio al Cliente at Banco BICE since November 2017, Carolina has previously held significant roles such as Subgerente de Operaciones at AFP PlanVital and Jefe de Contact Center at both Banco BICE and AFP Cuprum. Carolina's foundational education includes a degree in Ingeniería de Ejecución Industrial from Universidad de Santiago de Chile and a specialized workshop in Customer Experience from Universidad Adolfo Ibáñez.