Fabio Maia

Fabio Maia currently serves as the Support and Observability Manager at Banco CTT since January 2019, following a role in infrastructure and application support. From June 2017 to December 2018, Fabio was a Technical Support Specialist at Finastra, having transitioned from Misys when it rebranded. At Misys, from May 2015 to June 2017, responsibilities included assisting in the implementation of the Core Banking System for Banco CTT, involving tasks such as server setup and customization development. Earlier experience includes serving as an IT Consultant at Grupo Rumos and a Junior Java Software Developer at TIMWE. Fabio began a career in customer service at Randstad, progressing to positions such as Customer Service Team Leader and Callcenter Operator, starting work in the call center sector in 2007. Academic credentials include a degree in Information Systems, Web, and Multimedia from Universidade Europeia, completed in 2014.