Diana Alexandra Quinche Reyes

Diana Alexandra Quinche Reyes has extensive experience in the contact center and telecommunications industries, currently serving as Directora Contact Center y Microfinanzas at Banco de Bogotá since October 2018, overseeing sales, retention, and customer service operations. Previously, Diana held various leadership positions at ETB, managing non-presential channels and commercial strategies, and at Telefónica, leading outbound telemarketing operations across multiple national contact centers. Diana's career began at TELEDATOS S.A. and Outsourcing Group, focusing on client accounts and operational efficiency. Diana holds degrees in Systems Engineering and a diploma in Human Resource Management from Pontificia Universidad Javeriana.