Guillermo Tancredi

Guillermo Tancredi is a seasoned IT professional with extensive experience in IT Service Management (ITSM) and ITIL consulting. Currently serving as a Senior Platform Engineer at Galicia Bank since April 2021, Guillermo focuses on ServiceNow platform management. Prior to this role, Guillermo worked at Claro Argentina as an HPSM Analyst, providing ITSM and ITIL consulting and troubleshooting issues to enhance performance from November 2015 to April 2021. Earlier experience includes positions as HPSM Functional Analyst and Process Consultant at YPF SA, where responsibilities encompassed ITIL V3 process support and incident management. Guillermo's career began with Siemens IT Solutions and Services, where roles included Incident/Problem Manager and Service Desk Coordinator, driving service performance and overseeing service desks across Latin America. Guillermo holds a degree in System Analysis from Universidad Kennedy and additional certifications in Linux and hardware installation.