Julián Aldazabal

Julián Aldazabal serves as the Omnichannel Customer Care Platform Lead at Banco Galicia since February 2018, where Julián leads the strategy and implementation of the Genesys Cloud CX platform, focusing on customer-centric digital transformation. Julián has previously held various roles in product management and customer account management, demonstrating expertise in strategic planning, product definition, and client relationship management. Additional experiences include membership in Global Shapers Buenos Aires, a World Economic Forum initiative, and a Sales Executive position at Groupon Latam, achieving significant sales targets. Julián's educational background includes a FinTech Executive Program from Paris School of Business and a degree in Public Relations and Institutional Communication from UADE.