Andreia de Lima

Andreia de Lima has over 15 years of experience in customer experience and project management within the banking sector. Since January 2009, Andreia has been associated with Santander Brasil, holding various leadership roles including Consultora de Experiência do Cliente e NPS, Product Manager, and Product Owner. Prior professional experience includes a position at Banco ABN AMRO Real from December 2004 to December 2008, where responsibilities included customer support and overseeing service channels. Andreia's educational background includes a degree in Gestão Estratégica de Pessoas from Universidade Bandeirantes and a degree in Pedagogia from Universidade Nove de Julho.