Chris Mitchell

Chris Mitchell possesses extensive experience in the financial services sector, currently serving as the Head of Customer Care at Santander since February 2020, focusing on supporting vulnerable customers facing financial difficulties. Prior roles include Head of Vendor Control at Bamboo Loans and Senior Business Analyst at Santander UK, along with a tenure as Head of Collections: Controls & Governance at D’marné Consulting Ltd. Chris has also held significant positions at Investec, where responsibilities included leading Primary Servicing and Collection Strategy & Administration, overseeing operational strategies and compliance with Service Level Agreements. Early career experience includes management at Homeloan Management Ltd. Chris's educational foundation was established at West Craven High School from 1984 to 1989.