Jessica Madrigal Encino

Jessica Madrigal Encino serves as the Chief of Staff at Banco Santander since October 2021, focusing on budget management, portfolio reporting, and governance processes for work orders and external vendors. Previous experience includes roles as a Project Manager in HSBC's Program Management Office and various positions within HSBC, where responsibilities ranged from digital transformation initiatives to operational management in international settings. Notable achievements include establishing a customer relationship management model and leading digital initiatives to enhance service satisfaction. Jessica holds a degree in Systems Engineering from Tecnológico de Monterrey and a Master's in Finance from Universidad Latinoamericana, along with an international study experience at Tampere University of Technology.