Mairlan Bezerra

Mairlan Bezerra is a skilled professional with extensive experience in customer experience and product analysis within the banking sector. Currently serving as Especialista Pleno | Experiência do Cliente at Santander since December 2023, Mairlan previously held roles at Banco Next, including Analista de Produto Pleno and Analista Projetos e Processos Pleno, where responsibilities included defining loan processes, improving current and new products, and enhancing customer journeys. Prior experience at Itaú Unibanco involved contributing to process engineering and customer service analysis. Mairlan began the career at Nissan Motor Corporation as a Consultora de Acessorios. Mairlan's educational background includes certifications in Green Belt, Customer Experience, and Design Thinking, as well as a postgraduate degree in Project Management from Universidade Presbiteriana Mackenzie, complemented by a degree in Public Relations.