Isabella Morales Ríos

Isabella Morales Ríos is an experienced professional in process design and customer success, currently working at Bancolombia as an Estratega en la Práctica de Diseño de procesos and previously as a Customer Success Senior Analyst at VILIV. With a strong background in leading processes, including the virtual induction model at Universidad EAFIT and improving customer satisfaction through agile methodologies, Isabella has held various roles across notable organizations, including Teleperformance and Xperience Design. Isabella's educational credentials include a Bachelor's in Business Administration and ongoing Master's studies in Human Behavior at Universidad EAFIT, complemented by a Lean Six Sigma Yellow Belt diploma. Active in alumni representation at Universidad EAFIT, Isabella has also contributed to significant projects aimed at enhancing organizational processes and student experiences.