Susan Karnuth

Susan Karnuth is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Customer Service Manager at BAND-IT IDEX since January 2025, Susan previously held the position of Customer Experience Manager at Hisco, Inc., where leadership of a high-performing team resulted in $37 million in sales and $9.6 million in gross profit. Throughout their career, Susan has managed teams in contract administration at Akorn, Inc., customer support at CF Industries, and sales support operations at W.W. Grainger, demonstrating a strong ability to drive performance and exceed targets. Susan holds multiple degrees from Roosevelt University in Business Administration, Management, and Operations, along with an associate degree from Oakton College in Business Administration and Management.