Yanda Putra

Yanda Putra has extensive experience in the banking sector, notably at PT Bank Danamon Indonesia, Tbk., where roles have included Vice President-Center of Service Excellence Head and Vice President-Head of Service Performance Management and Process Improvement. In these positions, Yanda has managed strategies for service performance assessment and process improvement to enhance customer satisfaction. Previous roles at Bank Danamon include managing consumer service quality initiatives and branch network development, successfully overseeing the opening and relocation of numerous branches. Educational qualifications include a Master’s degree in Strategic Management from Prasetiya Mulya Business School and a Bachelor's degree in Chemical Engineering from the University of Indonesia. Prior to banking, Yanda gained technical experience through projects and assistant roles in chemical engineering.