Phouvang Chanthaboury is an experienced Information Technology Program Manager currently at Bank of America, specializing in data transmission reviews and collaboration with key stakeholders to enhance data security and controls. Prior to this role, Phouvang served as a Senior Risk & Control Analyst at Alliant Credit Union, where the development of an analytics framework for Complaint Management improved member experience and identified critical gaps. Additional experience includes positions as a Senior Reporting Analyst at UnitedHealth Group, a Business Systems Analyst at BMO Financial Group, a Compliance Officer Business Analyst at JP Morgan Chase, and a Systems Consultant at SHC Corporation. Phouvang holds two Bachelor of Science degrees in Management Information Systems and Human Development and Family Studies from Northern Illinois University.