Gillian Brouse

Gillian Brouse currently serves as the Senior Director of Business Process Improvement at the Bank of Canada, a position held since June 2011, where responsibilities include enhancing processes and reducing operational friction to improve employee experience. Previous roles at the Bank include Director of HR Employee Experience and Change Management, and Director, HR Change Strategy, focusing on employee engagement and HR program adoption. Prior to her tenure at the Bank of Canada, Gillian operated as a marketing and communications advisor for emerging companies from 2008 to 2011, and held various roles in marketing and public relations at organizations such as Peak Sales Recruiting and Cognos. Gillian holds an MA and a BA in English from the University of Ottawa and a certificat from Université Paris-Sorbonne.