Caroline Dempsey

Caroline Dempsey is an experienced professional currently serving as a Culture Programme Consultant at Bank of Ireland since September 2007, where responsibilities include leading the Group Recognition programme to enhance employee engagement. Caroline has also launched a coaching development programme for team managers within the contact center, focusing on innovative management and performance strategies. Previous roles include Team Leader for The Mortgage Business, overseeing customer service agents, and a Customer Service Agent, providing high-quality assistance across various banking services. In addition to banking, Caroline has practiced as a Psychotherapist and Counsellor since July 2010, holding degrees in Counselling and Psychotherapy from Middlesex University and PCI College, along with an Ordinary Degree in Social Care from Waterford Institute of Technology. Caroline’s educational qualifications also include a Diploma in Personal and Business Coaching from the Irish LifeCoach Institute.