Khaldoon A.

Khaldoon A. is a seasoned professional with extensive experience in strategic transformation and customer retention within the banking sector. Currently serving as Acting Executive Manager - Group Chief Strategy and Transformation Officer at Bank of Jordan, Khaldoon A. drives the organization’s strategic agenda and transformation initiatives. Previous roles include Group Head of Retail Transformation and Strategies and Director of Innovation, Fintech, Digital Transformation, and Business Development at various institutions, focusing on aligning business processes and enhancing customer retention. Khaldoon A. has also held leadership positions at Jordan Ahli Bank and Bank-al-Etihad, managing customer service and contact center operations. Khaldoon A. holds a PhD in Business Administration focusing on Strategic Intelligence and Digital Transformation from World Islamic Sciences and a Master’s degree in Business Administration from Al-Balqa Applied University.