Tarit Kumar is a seasoned CX professional with over 25 years of experience in banking, financial services, and BPO. Currently serving as the Head of Contact Centre at First Abu Dhabi Bank, Tarit has previously held senior roles at major organizations including Barclays, Emirates NBD Bank, and ICICI Bank. With expertise in operational excellence and digital transformation, they have successfully managed customer service operations across the UAE, UK, and India. Tarit holds a Master in Marketing Management from K.J Somaiya Institute and a Post Graduation in Law from Kanpur University.
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