Sandra Buenos Aires

Sandra Buenos Aires has extensive experience in customer experience and analytics within the financial and credit sectors. Currently serving as a Customer Experience Analyst at banQi since December 2021, Sandra previously held roles at PicPay, Banco Digimais, Itaú Unibanco, and other institutions, focusing on chargeback processes, customer complaints handling, back-office operations, and fraud detection. With a Bachelor’s degree in Business Administration from Faenac Anhanguera São Caetano do Sul, Sandra has demonstrated skills in process improvement, report generation, and training of new staff throughout a progressive career spanning over 15 years.