Younes Lachaal

Younes Lachaal has extensive experience in the insurance and customer service sectors, having worked at Banque Nationale Assurances since November 2005 in various roles, including Analyste Performance des ventes, Intelligence d'Affaires, and Coach, Conseiller Technique - Vente et Service - Assurances de dommages des Particuliers. Responsibilities encompass report production, personalized coaching for agents, project participation, internal communication, recruiting support, risk analysis, and committee involvement. Prior to this, Younes worked at Vidéotron from November 2003 to November 2005, focusing on customer retention and service promotion. Younes holds a Certificat en gestion de projet from HEC Montréal and two Diplômes Universitaires de Technologie from Paris-Sud University, specializing in business management and computer engineering.