Juan Carlos G.

Juan Carlos G. currently serves as the Customer Experience & Service Design Manager at BanRegio since November 2019, where responsibilities include leading the design, development, and implementation of customer experience programs that enhance client interactions, contributing to the institution's status as the most recommended bank. Previously, Juan Carlos held the position of Gerente Voz del Empleado at BanRegio from October 2013 to May 2019, focusing on the Voice of Employee program to improve internal customer experiences and promote cultural changes within the organization. Additionally, as Coordinador de Procesos y Organización, Juan Carlos was responsible for justifying human capital growth through process mapping and risk management strategies. Juan Carlos holds an Engineering degree from Tecnológico de Monterrey and is currently pursuing further education in the field of customer experience and service design.