Baptcare
Susan Poyner is an experienced Change and Service Development Manager currently at Baptcare, with a history of significant roles focusing on change management and analysis across various industries. Notable positions include Change Manager at Aware Super, where Susan contributed to the Aware Catalyst transformation project, and Change Manager at Link Group, overseeing the implementation of new workflows for superannuation administration. Susan's extensive career at Telstra spans multiple roles including Business Deployment & Change Lead and various analyst positions, establishing expertise in process improvement, stakeholder engagement, and training development. Educational qualifications include a Certificate in Change Management from Prosci ANZ and a Certificate of Social Science from Prahan College.
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Baptcare
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Baptcare is a leading, faith-based not-for-profit organisation working across Victoria and Tasmania, providing residential and community care for older people, support to children, families, and people with disability, financially disadvantaged people and asylum seekers.