Hector Torres

Hector Torres, MBA, currently serves as Lead Barista at Barnes & Noble, Inc. since October 2023, where responsibilities include modeling exceptional customer service and training baristas. Previous roles at Barnes & Noble involved serving as a Senior Barista and a Book Seller & Barista, focusing on customer engagement and creating attractive displays. Prior to Barnes & Noble, Hector held various educational and customer service positions at C2 Education, and served in the finance sector with roles at Wachovia Corp, Washington Mutual Bank, PNC, and Citizens, where strong customer relationships and sales strategies were emphasized. With a Master of Business Administration and ongoing pursuit of a PhD in Business Administration from the University of Phoenix, Hector combines extensive experience in customer service, training, and business management.