Lisa Shepherd

Lisa Balaram is a System Administrator in Security Operations at Defence Health Ltd since May 2021, previously serving as a Service Desk Analyst. Prior experience includes a similar role at Uniting Vic.Tas and a Senior Specialist position at HCL Technologies, where Lisa provided L2 and L3 support and participated in high-priority ticket bridge calls. As a Senior Engineer at Wipro Limited, Lisa managed customer calls to resolve infrastructure issues and consistently exceeded incident closure targets. Early career experience includes a trainee role focusing on technical support and remote administration for OS and hardware issues. Lisa holds a Master of Science in Systems Engineering from Birla Institute of Technology and Science, Pilani, and a Bachelor of Science in Computer Science from Madurai Kamaraj University.