Ivona Todorovska

Ivona Todorovska is an experienced analyst and customer relations expert currently serving as a Research and Product Discovery Analyst at Barrage since January 2018. Responsibilities include conducting in-depth research on emerging trends and customer preferences, utilizing qualitative and quantitative methodologies, and collaborating across departments to enhance user-centered experiences. Previous roles at Barrage included Customer Relations Representative and Customer Service Representative, where tasks involved market research, content creation, user experience testing, and customer support. Ivona's career spans back to earlier positions, including Customer Service Representative at Transcom, Quality Assurance Specialist at SELK d.d., and Project Manager at INA Grupa. Educational qualifications include ongoing studies at Sveučilište Algebra, along with degrees from the University of Zagreb and M SAN Informatičko učilište.