Megan Ross is an experienced professional in customer service and quality control, currently serving as the Director of Customer Service at Bass Security Services since June 2020, previously holding the title of Customer Service Manager. Prior to this role, Megan spent nearly nine years at Safeguard Properties, progressing through various positions including Investor Compliance Supervisor and Quality Control Supervisor. Earlier experience includes a customer service role at DFAS, a Community Specialist position at ASCA, and a Teller Manager role at Charter One Bank, where notable responsibilities encompassed quality service delivery, team management, complaint resolution, and compliance with operational standards.
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