Collin Pappas currently serves as a Help Desk Support Technician at the City of Boca Raton, a position held since March 2022, where responsibilities include providing first-level support to end-users, recording trouble calls, training users on hardware repairs, and assisting in software and hardware installations. Previous experience includes roles as a Personal Computer Network Technician at OptiGrate Corp. and as an Information Technology Intern with Theta Chi Fraternity, both of which reinforced skills in IT support and network management. Collin Pappas holds a degree in Information Technology with a focus on System, Networking, and LAN/WAN Management from the University of Central Florida, completed in 2022.