Mariuca Zghibarcea

Mariuca Zghibarcea is an accomplished professional with extensive experience in customer support and process management. Currently serving as the Director of Customer Support at Basware since August 2015, Mariuca oversees a team of 15 Customer Support Specialists, contributes to the development of operational guidelines, and acts as the solution owner for the Customer Support Portal. Prior roles at Interoute include Team Leader for Process and Systems and various positions in customer support, where responsibilities encompassed process re-engineering, team management, and stakeholder communication. Additionally, experience at IBM as a Central Data Quality Team Leader involved ensuring data integrity and mentoring team members. Mariuca holds a Bachelor's Degree in Economy of commerce, tourism, and services from the University "Al. I. Cuza" in Iasi.