The Retail Operations Team at Bata India is responsible for managing and optimizing the performance of the company's retail network. This includes coordinating across various retail formats such as company-owned stores, franchised outlets, and large format stores, as well as overseeing national retail marketing projects and customer relationship management efforts. The team ensures seamless integration between physical stores and e-commerce platforms, handling IT operations specific to retail, planning inventory replenishment, and delivering an exceptional in-store customer experience.