Tatiana Djidjeva

Tatiana Djidjeva is an experienced IT professional with a diverse background in IT service management, quality assurance, and system analysis. Currently serving as the IT Service Management Process Owner at Idaho National Laboratory since June 2019, Tatiana previously held positions at U.S. Forest Service, Los Alamos National Laboratory, and University of New Mexico, where roles included Quality Assurance Specialist and System Analyst. Tatiana's expertise encompasses managing testing processes in ServiceNow, developing SharePoint applications, and implementing ITIL standards. With foundational experience as an Applications Architect at First Data Corporation and a Lead Programmer at TeleCheck, Tatiana's career spans over two decades, marked by a commitment to enhancing IT systems and processes. Educational qualifications include studies at University of California, Santa Cruz, and Rice University.