William Alexander Wong

William Alexander Wong is a skilled IT professional with extensive experience in technical support and infrastructure management. Currently serving as an IT Tier 2 Support Technician at Bay Cities since September 2021, Steven has successfully deployed over 100 employee devices and initiated a company podcast. Previously, in the IT Tier 1 role, William reduced help desk tickets significantly and enhanced self-service solutions for users. Experience includes roles at HyperX as a Volunteer Product Tester, Red Chamber Company as an IT Infrastructure Support Technician, and prior positions in tech support and data entry. William holds a Bachelor of Science in Applied Mathematics from California State Polytechnic University-Pomona.