Juan Felix Moreno

Juan Felix Moreno is a Junior Helpdesk Engineer at Bay State IT, responsible for providing technical support through various communication channels, troubleshooting issues, and maintaining documentation. Prior experience includes serving as a Security Operations Lead at Sodexo, where responsibilities involved monitoring areas for safety and responding to emergencies, and as a Security Officer at Securitas Security Services USA, Inc., focused on securing premises and ensuring visitor satisfaction. Additionally, Juan worked as an Outbound Manager at UPS, overseeing package handlers and promoting a positive work environment. Juan Felix Moreno is currently pursuing an Associate of Science degree in Computer Science at Middlesex Community College, having previously earned an Associate's degree in Criminal Justice/Police Science.