Francis Chay

Francis Chay is a distinguished business transformation executive specializing in digital transformation, process automation, customer experience design, and change management initiatives across China, APAC, and globally. With over two decades of experience in senior leadership roles, they have consistently demonstrated strategic vision and innovative problem-solving skills, achieving notable improvements in both local and global markets. Francis has significant expertise in human-centered design, customer experience, and design thinking, and has actively engaged with incubators and startup entrepreneurship. They have held roles at Bayer, Pfizer, and various other organizations, driving growth and operational efficiency throughout their career. Currently, Francis is pursuing a Google Design Thinking/UX Design certification while actively participating in the technology and innovation space.