Ernest Hope

Engineer : Service Desk Monitoring

Ernest Hope is an experienced IT professional currently serving as an Engineer in Service Desk Monitoring at Bayobab since April 2023, specializing in incident management and service request fulfillment using ServiceNow. Prior roles include Chief IT Consultant at Xpertmindz Enterprise from September 2016 to February 2023, and Information Technology Officer and Facilitator at Innovare Learning Center from June 2015 to July 2016. Ernest also held positions as Senior Software Engineer at Xpertmindz Enterprise, I.T Officer during national service at Universal Pensions Master Trust, and NOC Officer/IT Support at RPS Engineering Services. Ernest holds a BSc in Information Technology from Methodist University College Ghana and is a PRINCE2 Certified Professional, demonstrating a solid foundation in IT management and software development.

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