Michael Sabala is an experienced Service Desk Manager at Bayobab since November 2021, focusing on technical operations support and monitoring various global services. Prior to this role, Michael served at MTN Business Kenya as Team Leader Service Delivery from August 2013 to October 2021, overseeing incident and problem management, help-desk operations, and service level agreement management. Michael held positions as NOC Supervisor at iWayAfrica Kenya Limited (June 2010 - August 2013) and Technical Support Supervisor at Africaonline Kenya Limited (October 2007 - May 2010), both emphasizing network monitoring and technical support. Early in the career, Michael was a Network Assistant at Netforce Limited (January 2006 - April 2006). Michael holds a Master's degree in Business Administration from the University of Nairobi and a Bachelor's degree in Computer Technology from Jomo Kenyatta University of Agriculture and Technology, among other certifications and training in networking and management.
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