Dimakatso Mofokeng

Dimakatso Mofokeng is a seasoned workforce management professional with over a decade of experience in the financial services and call center industries. Currently serving as a Workforce and Remuneration Specialist at Bayport Financial Services since June 2012, Dimakatso excels in monitoring workforce systems to ensure optimal staffing levels, adherence to schedules, and producing timely reports for operations management. Prior to this role, Dimakatso worked as a Call Centre Consultant at Standard Bank and as a Real Time Adherence Analyst at Verge Management Services, where responsibilities included managing adherence reports and effective scheduling within contact centers. Dimakatso holds a BCOMPT in Financial Accounting Science from the University of South Africa and a qualification in Information and Communication Technology from PC Training and Business College.