Alex Jones

Alex Jones is an experienced professional in customer success management, currently serving as the Lead Customer Success Manager for Enterprise Retail at Bazaarvoice since September 2021. In this role, Alex partners strategically with nine Enterprise retail accounts across various sectors, focusing on user-generated content (UGC) programs to enhance growth and retention. Previous positions include Sr Customer Success Manager at Bazaarvoice, where Alex organized a successful client event that improved relationships and generated pipeline, and a range of roles at companies such as JOOR, Trintech, PitchBook Data, NTT Europe Ltd., CACI International Inc., Vodafone, Microsoft, and BG Group, demonstrating a strong background in customer success and sales operations.