Gabe Z.

Gabe Z. has a diverse range of work experience. In 2013, they worked as a Patient Resource Specialist for the American Cancer Society, where they served as the primary point of contact for volunteers and coordinated requests. In 2015, they joined Bazaarvoice as a Client Services Specialist, managing technical issues and serving as a Subject Matter Expert for Bazaarvoice Local product. Gabe then progressed to the role of Associate Technical Success Manager, managing relationships with clients and collaborating with internal teams. In 2016, they became a Technical Success Manager, providing technical expertise and advice to enterprise clients.

In 2017, Gabe started their own business, PhaseLight Media, as the Owner and Chief Marketing Consultant. Gabe ran marketing campaigns, built websites, and increased conversion rates for clients in various sectors. In 2018, they worked as a Global Program Manager at Forcepoint, increasing user engagement and driving adoption of marketing automation software through training and documentation. Gabe also worked as a Technical Project Manager at the Texas Community College Teachers Association, migrating the organization to the Google suite of apps and providing training to staff members.

Returning to Bazaarvoice in 2019, Gabe took on the role of a Technical Success Manager and later became a Senior Technical Success Manager, serving as the primary technical contact for enterprise clients, advising on integration best practices, and collaborating with internal teams. Currently, they hold the position of Manager, Technical Success, where they serve as a project manager for the company-wide initiative to implement a new support infrastructure. Gabe also designs and provides training for global support teams and leads initiatives to improve support communication, streamline processes, and update Salesforce data elements.

Gabe Z. obtained a Bachelor of Arts (B.A.) degree in Political Science and Government from Texas A&M University-San Antonio in 2012. Additionally, Gabe has obtained several certifications, including a Google Ads Display Certification from Google in March 2019, a Certified Personal Trainer certification from W.I.T.S. World Instructor Training Schools in December 2016, a Social Media Marketing Certification Exam from Hootsuite Media Inc. in March 2016, and Microsoft Excel - Basic and Advanced certifications from GoSkills.com in May 2015.