Giovanna Michelle Hernández

Senior Client Success Manager at Bazaarvoice

Giovanna Michelle Hernández has a diverse work experience spanning various industries. Giovanna Michelle is currently working at Bazaarvoice as a Senior Client Success Manager, a role they have held since December 2021. Prior to that, they were a Customer Success Manager, Global Accounts at Bazaarvoice from November 2020 to December 2021.

Before joining Bazaarvoice, Giovanna worked at Sprinklr as an Advertising Success Manager, LATAM from August 2018 to June 2020. Giovanna Michelle'sresponsibilities included managing advertising success for the Latin American market.

Prior to that, they worked at LatinWorks as a Multicultural Social Media Strategist from October 2015 to October 2016. In this role, they developed social media communication strategies for clients and collaborated with account managers on brand development and product launching. Giovanna Michelle also managed client official social media platforms and generated insights and analytics on social media campaign performance.

Giovanna also has experience at Facebook, where they worked as an SMB Account Manager on a contract basis from November 2014 to November 2015. Giovanna Michelle was responsible for managing and supporting small and medium-sized businesses.

Earlier in their career, they worked as a Marketing Analyst, Business Development at AIG from July 2012 to July 2015. Giovanna Michelle also gained legal experience as a Legal Assistant at Dunham and Jones from 2013 to 2014.

Additionally, Giovanna worked as a Content Writer/Blogger at eLaw from September 2011 to May 2013.

Overall, Giovanna Michelle Hernández has gained significant experience in client success management, advertising, social media strategy, marketing analysis, and legal assistance throughout their career.

Giovanna Michelle Hernández attended Texas McCombs School of Business from 2009 to 2013, where they pursued a Bachelor of Business Administration (BBA) degree with a focus on Marketing. In 2012, they also enrolled at Università Bocconi to further their studies in Marketing and Finance. Additional information regarding the completion or continuation of their degree at Università Bocconi is not provided.

Links


Timeline

  • Senior Client Success Manager

    December, 2021 - present

  • Customer Success Manager Global Accounts

    November, 2020